Customer Service Representative - Part-Time

United Airlines • Austin, TX

373d • $39,666 - $78,666

About The Position

The Customer Service Representative at United Airlines is a part-time role focused on providing exceptional service to customers traveling for business or pleasure. This position plays a crucial role in creating memorable experiences for passengers by assisting them with ticketing, baggage handling, and ensuring a welcoming environment at the airport. The role offers opportunities for career growth and includes competitive pay and benefits.

Requirements

• High school diploma, GED or equivalent.
• Minimum of 18 years old.
• Comfortable working with computers, mobile devices, and new technologies.
• Physical ability to stand and walk for an eight-hour shift, and to lift and handle baggage.
• Ability to acquire a SIDA badge and meet airport requirements for badging.
• Legally authorized to work in the United States without sponsorship.
• Ability to meet the Company attendance standards and uniform and appearance standards.

Responsibilities

• Interacting with customers in a kind and useful manner to craft memorable experiences and build customer loyalty.
• Anticipating customer needs and maintaining a strong sense of responsibility when inconveniences occur.
• Ensuring safety by holding oneself and others to the highest standards.
• Navigating challenges with composure and adaptability while managing customer frustrations.
• Collaborating with colleagues to support their success with new processes and technologies.

Benefits

• 401(k) plan
• Pension plan
• Health insurance
• Employee Assistance Plan
• Space available travel privileges
• Opportunities for overtime and flexible scheduling

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Air Transportation
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees