Customer Service Representative (Payroll)

$55,000 - $65,000/Yr

Poppins Payroll - Boulder, CO

Full-time - Entry Level

Remote - Boulder, CO

Professional, Scientific, and Technical Services

About the position

The Customer Service Representative (Payroll) at Poppins Payroll is responsible for providing exceptional customer service to household employers regarding payroll services and tax-related inquiries. This role combines customer service with tax knowledge, allowing representatives to guide clients through payroll processes and resolve issues in a supportive, fast-paced environment. The position offers a hybrid work model, allowing employees to work both from home and in the office, contributing to a positive customer experience and the company's growth.

Responsibilities

• Answer client inquiries via email and live phone.
• Explain payroll, payroll taxes, services, and the site to clients and prospective clients.
• Complete and submit online applications and reports to obtain FEIN, set up employer accounts, and file tax reports on behalf of clients.
• Meet (virtually or in-person) with the team to stay updated on tax issues, products, and features.
• Work with the Customer Success Manager to resolve complicated customer issues.
• Communicate with state and federal agencies about clients' accounts.

Requirements

• Minimum of 2 years of customer-facing work experience.
• Aptitude with numbers and tax concepts.
• Excellent written and verbal communication skills.
• Ability to teach new concepts to clients.
• Patient listener with a genuine desire to solve client problems.
• Enjoy working in a fast-paced environment and spending much of the day on the phone with clients.
• Team player who takes ownership of work.
• Reliable and ethical.

Nice-to-haves

• Payroll tax experience (a plus).

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Work from home