Customer Service Representative - Phones - Arizona & Nevada Applicants Only (Remote)

1A Auto - Reno, NV

Full-time

Remote - Reno, NV

Motor Vehicle and Parts Dealers

About the position

The Phone Customer Service Representative at 1A Auto is responsible for providing exceptional customer service through direct phone interactions. This role involves recommending products, resolving customer inquiries, and processing orders while maintaining a high standard of professionalism. The representative will work in a high-volume environment, focusing on accuracy and efficiency in handling customer requests and issues.

Responsibilities

• Responding to customer calls in a high call volume environment
• Working with customers to resolve issues
• Website order processing
• Screening for fraud
• Handling returns
• Ensuring accuracy in the processing of customer orders
• Communicating and providing input on customer issues to the Quality department
• Documenting customer issues in an internal system to ensure accurate tracking of improvement efforts
• Accountable for performing to department performance metrics

Requirements

• High school diploma or general education degree (GED)
• Two to three years related customer service experience in a high-volume environment or equivalent combination of education and experience
• Familiarity with Web Order Fraud Screening
• Experience with Order Management
• Detail oriented
• Self-directed and self-motivated
• Able to work in a quick paced environment
• Strong verbal and written communication skills
• Ability to respond to common inquiries or complaints from customers
• Ability to communicate clearly and concisely with all levels of 1A Auto staff
• Problem solving abilities
• Excellent computer skills (i.e. MS Office, and Web including eBay shopping)
• Knowledge of automotive parts and repair processes is a plus
• Team player

Benefits

• $1,500 Sign-on Bonus
• Fully Remote Work
• Casual Work Environment
• Opportunity to Apply Skills in a Rewarding Situation