Customer Service Representative - PM ($1000 Sign on BONUS)

$34,050 - $59,030/Yr

Invitation Homes - Tempe, AZ

Full-time

Tempe, AZ

1,001-5,000 employees

Real Estate

About the position

As a Customer Service Representative - Property Management at Invitation Homes, you will provide exceptional customer service to residents in a dynamic, high-volume environment. This role is crucial in ensuring a positive resident experience through various activities, including assisting residents with property issues, conducting welcome calls, and managing communication with housing authorities.

Responsibilities

• Assist residents in person or over the phone in a professional manner.
• Handle property issues and general property condition assessments (GPCAs) while maintaining a positive resident experience.
• Complete resident welcome calls and emails to ensure a seamless move-in experience.
• Assist in processing Public Housing Agency applications and communicate with the Housing Authority.
• Perform outbound delinquency calls to residents for rent collections and assist in handling Home Owner Association violations.
• Review and work through all action items on applicable task list.

Requirements

• High school diploma or GED.
• Proven experience in Property Management administration or customer service.
• Intermediate proficiency in Microsoft Word, Excel, Outlook, and Adobe.
• Experience using property management software is helpful.
• Professional verbal and written communication skills.
• Problem-solving skills and ability to handle advanced calls with a calm demeanor.

Benefits

• Competitive pay and an annual bonus program for all associates.
• Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays.
• 401k with matching company contributions.
• Awesome work environment with casual dress.
• Team events and gatherings.
• Employee resource groups.