Customer Service Representative - PM

$37,461 - $64,917/Yr

Invitation Homes - Pasadena, CA

Full-time - Entry Level

Pasadena, CA

Real Estate

About the position

The Customer Service Representative (CSR) at Invitation Homes plays a crucial role in delivering high-level customer service to residents in a fast-paced, high-volume environment. This position is responsible for resolving resident-related inquiries and supporting general property management functions, contributing to the overall profitability of the organization by establishing an efficient customer service environment. The CSR acts as a service champion, ensuring they possess the necessary knowledge to address client needs effectively.

Responsibilities

• Create and maintain a high service, customer-focused environment
• Greet and assist walk-in residents and/or prospective residents and answer incoming phone calls in a polite and professional manner
• Handle property issues and general property condition assessments (GPCAs) while providing genuine care
• Accept rent payments and forward to Assistant Portfolio Manager
• Complete resident welcome calls and emails and create smart home accounts
• Process HAP applications and assist with communication to Housing Authority
• Perform outbound delinquency calls to residents for rent collections
• Assist in managing resident responsible HOA Violations
• Maintain awareness of ongoing expectations and changes that occur
• Monitor and work through all action items on the CSR-PM dashboard in Salesforce
• Perform other duties as assigned

Requirements

• High school diploma or GED
• Minimum 2 years of administrative experience in Property Management, or equivalent combination of education and experience
• Previous experience using property management software
• Ability to work well under pressure and handle escalated calls with a calm demeanor
• Possess strong communication and problem-solving skills
• Intermediate proficiency in MS Word, Excel, Outlook and Adobe
• Excellent organizational skills
• Strong communication skills, both verbal and written
• Ability to write clear and concise correspondence
• Work collaboratively with team members

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Life insurance
• Paid time off
• Vision insurance