Customer Service Representative Printing Knowledge

$41,600 - $52,000/Yr

Sunset Printing And Engraving - Wharton, NJ

Full-time - Entry Level

Wharton, NJ

Printing and Related Support Activities

About the position

We are seeking an experienced Customer Service Representative with knowledge of the printing industry to join our family-run company, which has been a leader in the field for 80 years. This role is crucial as you will be the first point of contact for our customers, providing exceptional service and support to ensure a positive experience with our company.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate information regarding products and services.
• Assist customers in placing orders and processing returns.
• Analyze customer needs to recommend appropriate solutions or products.
• Maintain detailed records of customer interactions and transactions.
• Uphold company standards in phone etiquette and professionalism.
• Collaborate with team members to enhance the overall customer experience.

Requirements

• Proven experience in customer service or customer support roles.
• Excellent phone etiquette and communication skills in English; multilingual abilities are a plus.
• Ability to analyze situations effectively and provide appropriate solutions.
• Sales experience is beneficial for upselling products or services when applicable.
• Proficient typing skills to ensure efficient communication and documentation.
• A friendly demeanor with a strong commitment to customer satisfaction.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off