Customer Service Representative (Remote) - 1082

$18 - $20/Yr

Security Mutual Life Insurance - Binghamton, NY

Full-time

Remote - Binghamton, NY

Insurance Carriers and Related Activities

About the position

As a Remote Customer Service Representative, you will answer incoming calls in a fast-paced call center environment. You will also build relationships with clients and agents and process payments and complex service requests. The level for this position will be determined based on factors including relevant skills, experience and other qualifications. This is a remote position. Reliable internet service is required for the role. SML supports remote work for NY, TX, PA, FL, NC, NJ, IN, AL, MA, MN, OH, GA, AZ. If you are interested in this position, but don't live near Binghamton, NY, this may be an opportunity for you!

Responsibilities

• Support resolution of incoming calls by answering questions, performing research and initiating additional processes as necessary.
• Process billing requests, which could include billing account number changes, payment type changes (mode changes), premium letters to notify a policy owner of a payment issue, refund requests, premium payment histories, value quotes, form requests, policy reprojection requests, taxable gain calculations, policy conservation, mailing Electronic Funds Transfer forms, etc.
• Process manual premium payments and other service requests from calls by check or phone via a checking or savings account.
• Process authorizations to release information requests.
• Handle inquiries forwarded by Corporate Communications that were made on our public website.
• Complete insurance verifications.
• Complete follow-up calls to request missing items and funds needed to bring policies up to date.
• Keep records of customer interactions and transactions.

Requirements

• Minimum of 3 years of experience in Customer Service.
• Minimum of 1 year of accounting experience preferred.
• Experience in an insurance industry or call center environment.
• Fluency in Spanish a plus.
• Basic knowledge of Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Excellent data entry skills.
• Ability to perform work accurately and thoroughly.
• Ability to pay close attention to detail.
• Ability to prioritize and organize a heavy workload.
• Ability to work a flexible schedule with occasional overtime.

Benefits

• Competitive salary
• Work environment reflects the Company's core values of trust, respect and integrity.