Customer Service Representative - Remote in CA

$33,280 - $58,802/Yr

UnitedHealth Group - Cypress, CA

Full-time - Entry Level

Remote - Cypress, CA

5,001-10,000 employees

Insurance Carriers and Related Activities

About the position

The Customer Service Representative role at UnitedHealth Group is a full-time position focused on delivering exceptional service to customers by addressing their inquiries and resolving issues related to healthcare eligibility, claims, and payments. The representative will handle 50 to 70 calls daily, ensuring a compassionate and effective customer experience. This position offers the flexibility to work remotely from California and includes comprehensive training to equip employees with the necessary knowledge and skills.

Responsibilities

• Answer incoming phone calls from customers in a call center setting and identify the type of assistance needed.
• Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller.
• Deliver information and answer questions in a positive manner to facilitate strong relationships with members and providers.
• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems.
• Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues.
• Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, and attendance.

Requirements

• High School Diploma / GED
• Must be 18 years of age OR older
• 1+ years of experience in a related environment (i.e. call center, customer service, office etc.) using phones and computers as the primary job tools
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Ability to successfully complete the Customer Service training classes and demonstrate proficiency of the material
• Ability to work during normal business hours of 8:35am - 5:05pm PST, Monday - Friday.

Nice-to-haves

• Prior health care experience
• Call center experience

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution
• Health and well-being programs and services
• Flexible work schedule and remote-friendly positions
• Health, vision and dental benefits
• HSA and FSA eligible plans
• Childcare benefits
• Short-term/long-term disability coverage
• Basic life insurance and AD&D
• Employee stock purchase plan
• Home office stipend for remote employees