Drivetime - Fort Worth, TX
posted 6 days ago
The SilverRock Customer Service Representative plays a crucial role in providing exceptional customer service by handling inbound and outbound calls related to automotive warranties. This position focuses on educating customers about their warranties, assisting with claims, and ensuring a smooth customer experience in a fast-paced call center environment. The representative is expected to demonstrate high emotional intelligence and effective conflict management skills while consistently meeting performance metrics.