Customer Service Representative - Remote

About the position

The Customer Service Representative position at Cigna Healthcare involves providing support to customers by answering questions related to benefits, eligibility, prior authorizations, and claims. This remote role requires strong problem-solving and communication skills, as representatives will handle over 40 calls per day, assist customers effectively, and adapt to changes in procedures while maintaining professionalism. The position includes comprehensive training and offers the flexibility of working from home.

Responsibilities

• Answer 40+ calls per day from customers and assist with their inquiries.
• Utilize multiple computer programs simultaneously during calls.
• Resolve issues independently and aim to fix problems in one call.
• Meet call center goals while providing accurate information in a polite and professional manner.
• Listen attentively to understand customer needs and respond effectively.
• Adapt to changes in procedures or guidelines while maintaining focus and professionalism.
• Collaborate with other teams to resolve issues and enhance service quality.

Requirements

• High School diploma or equivalent.
• 2+ years of customer service experience.
• A quiet, distraction-free workspace at home.
• Clear and effective communication skills.
• Comfortable using a computer.
• Good organizational skills.
• Strong written and verbal communication skills.
• Ability to remain calm and helpful in challenging situations.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Well-being and behavioral health programs
• 401(k) with company match
• Company paid life insurance
• Tuition reimbursement
• Minimum of 18 days of paid time off per year
• Paid holidays
• Annual bonus plan