Customer Service Representative - Remote

$35,360 - $47,840/Yr

Cigna - Raleigh, NC

Full-time - Entry Level

Hybrid - Raleigh, NC

Insurance Carriers and Related Activities

About the position

The Customer Service Representative position at Cigna Healthcare involves providing support to customers by answering questions related to benefits, eligibility, prior authorizations, and claims. This remote role requires strong problem-solving and communication skills, as representatives will handle over 40 calls per day and work collaboratively with other teams to resolve issues. The position includes a comprehensive training program to ensure representatives are well-prepared to assist customers effectively.

Responsibilities

• Answer 40+ calls per day from customers and assist with their inquiries.
• Utilize multiple computer programs simultaneously during calls.
• Resolve customer issues independently in a single call.
• Meet call center goals while providing accurate information professionally.
• Listen attentively to customer needs and respond effectively.
• Adapt to changes in procedures or guidelines while maintaining professionalism.
• Collaborate with other teams to enhance service and resolve issues.

Requirements

• High School diploma or equivalent.
• 2+ years of customer service experience.
• A quiet, distraction-free workspace at home.
• Clear and effective communication skills.
• Comfortable using a computer.
• Good organizational skills.
• Strong written and verbal communication skills.
• Ability to remain calm and helpful in challenging situations.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Well-being and behavioral health programs
• 401(k) with company match
• Company paid life insurance
• Tuition reimbursement
• Minimum of 18 days of paid time off per year
• Paid holidays
• Annual bonus plan