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Customer Service Representative - Roosevelt Field
$37,752 - $39,208/Yr
Nordstrom - Garden City, NY
posted 2 months ago
Full-time - Entry Level
Garden City, NY
Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
About the position
This position is ideal for individuals who are customer-focused and enjoy problem-solving. The role involves assisting customers with various transactions, ensuring a seamless and friendly experience, and demonstrating expertise in store technologies. The employee will inspire trust and teamwork, resolve customer issues effectively, and promote initiatives like the Nordstrom Rewards program.
Responsibilities
- Assist customers with a variety of transactions through a seamless and friendly experience
- Demonstrate expertise in all technologies used in the store environment
- Inspire trust, teamwork and positive team relationships
- Defuse customer situations and provide resolution in a timely and effective manner
- Ensure the security and privacy of customer information through education, compliance and resolution of issues
- Motivate and inspire others to adopt initiatives such as the Nordstrom Rewards program
Requirements
- Ability to effectively build relationships with customers, peers, and leadership
- Proficiency in multiple operating systems such as MS Windows, iOS, and Android
- Clear, effective communication with strong interpersonal skills
- Ability to prioritize multiple tasks in a fast-paced environment
- Accountability, initiative, and a high level of ownership
- Ability to work a flexible schedule based on department needs
Benefits
- Medical/Vision
- Dental
- Retirement
- Paid Time Away
- Life Insurance
- Disability
- Merchandise Discount
- EAP Resources
