Customer Service Representative Sales and Service (Part-time)

$696 - $939/Yr

AT&T - Springfield, MO

Part-time - Entry Level

Remote - Springfield, MO

Telecommunications

About the position

This position reports to our 600 East Saint Louis St. Springfield, MO location. If selected, you must be able to report to this location. This is your opportunity to be the voice of AT&T - a global leader in communications and technology. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services and offers. While you drive to meet your daily and monthly sales goals, you'll help our customers stay connected to what matters the most.

Responsibilities

• Identify upsell opportunities and make recommendations to right fit customers with the latest technology, services and offers.
• Handle new service requests, helping customers get set up with the latest voice, internet, wireless plans and devices.
• Address existing customer needs, which include billing and payment, plan changes, upgrades, and technical support.
• Provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.
• Use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records.
• Simplify the explanation of customer bills, rate plans, and features of AT&T's products and services.
• Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues.

Requirements

• Call center or customer service experience.
• Flexibility to work any schedule during hours of operation is essential.

Nice-to-haves

• Experience in sales or upselling.
• Ability to work in a fast-paced, inbound contact environment.

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories