Customer Service Representative/Sales Representative

$35,360 - $37,440/Yr

Fuego Cravings - Buena Park, CA

Part-time,Full-time - Entry Level

Buena Park, CA

About the position

The Customer Service/Sales Associate at Fuego Cravings is responsible for providing exceptional customer service while promoting and selling Mexican cuisine. This role involves direct interaction with customers, ensuring a positive dining experience, and supporting restaurant operations.

Responsibilities

• Greet and welcome customers with a warm and friendly demeanor.
• Take customer orders accurately and efficiently, providing recommendations when needed.
• Answer customer inquiries about menu items, specials, and restaurant policies.
• Process payments and handle cash transactions with precision.
• Maintain a clean and organized workspace, including dining areas and cash register.
• Collaborate with kitchen staff to ensure timely and accurate order fulfillment.
• Assist in managing inventory and restocking supplies as needed.
• Promote restaurant specials and upsell menu items to enhance the customer experience.
• Handle customer complaints and feedback professionally, ensuring resolution.
• Participate in team meetings and training sessions to improve skills and service.

Requirements

• High school diploma or equivalent; experience in customer service or sales preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment while maintaining a positive attitude.
• Strong attention to detail and ability to multitask.
• Familiarity with Mexican cuisine is a plus.
• Flexible availability, including evenings and weekends.

Benefits

• Competitive hourly wage plus tips.
• Employee discounts on meals.
• Opportunities for advancement within the company.
• A fun and dynamic work environment.