Customer Service Representative - Saveway Petroleum

Dcc Propane - Brooklyn, CT

Full-time - Entry Level

Brooklyn, CT

Gasoline Stations and Fuel Dealers

About the position

The Customer Service Representative (CSR) plays a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing information about products and services. This position requires strong communication skills and a commitment to delivering exceptional service to enhance the customer experience.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues in a timely manner.
• Provide information about products and services to customers.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure customer needs are met.

Requirements

• High school diploma or equivalent required.
• Proven experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment.

Nice-to-haves

• Experience with customer relationship management (CRM) software.
• Bilingual skills are a plus.
• Familiarity with the company's products and services.

Benefits

• Health insurance
• Paid time off
• 401(k) plan with company matching
• Employee discounts