Customer Service Representative & Scheduler HVAC / Administrative Assistant

$45,677 - $47,902/Yr

Velox Air - Avondale, AZ

Part-time,Full-time

Avondale, AZ

Specialty Trade Contractors

About the position

The Customer Service Representative & Scheduler at Velox Air, Inc. is a vital role responsible for coordinating service requests, optimizing technician routes, and ensuring timely service delivery. This position requires strong organizational skills and the ability to thrive in a fast-paced environment, with a focus on customer satisfaction and effective communication. The role also involves general administrative tasks and requires a cheerful demeanor for phone support.

Responsibilities

• Coordinate service requests and dispatch field service technicians efficiently.
• Utilize GPS to optimize routes and monitor technician locations.
• Communicate with customers to provide updates on service schedules.
• Collaborate with supply chain teams to streamline operations.
• Re-schedule jobs if there is any delay in the process.
• Answer all calls by the second ring.
• Ensure all appropriate signatures for all jobs have been collected.
• Review calls to ensure they have been completed properly.
• Dictate accurate notes from the customer that is relayed by the technician and ensure they are entered in Housecall Pro.
• Follow up on all jobs.
• Complete SupplyPro training within 30 days of hire.
• Analyze transportation planning data to improve service efficiency.

Requirements

• 1 year of HVAC experience (Required)
• 2 years of experience with Microsoft Excel (Required)
• Strong communication skills to interact with customers and field technicians.
• General administrative experience.

Nice-to-haves

• Bi-lingual applicants (Spanish preferred) encouraged in this key customer service position.

Benefits

• Flexible scheduling options for full-time and part-time roles.