Customer Service Representative - Second shift

$37,440 - $39,520/Yr

Roto-Rooter Plumbing And Drain - Wadsworth, OH

Full-time - Entry Level

Wadsworth, OH

Specialty Trade Contractors

About the position

We are seeking a highly motivated and customer-focused Customer Service Representative to join our dynamic team. This role is essential in providing exceptional service to our customers through various communication channels, including phone, email, and in-person interactions. The ideal candidate will possess strong customer service skills, a positive attitude, and a passion for delivering high-quality results.

Responsibilities

• Respond to customer inquiries and resolve issues promptly and professionally
• Utilize excellent phone etiquette and communication skills to handle customer calls
• Analyze customer needs and provide tailored solutions to meet their expectations
• Perform data entry tasks accurately and efficiently
• Provide multilingual support to customers, with fluency in multiple languages
• Maintain accurate records and reports of customer interactions
• Collaborate with other team members to resolve complex customer issues

Requirements

• Minimum of 1 year of experience in customer service or a related field
• Proven track record of delivering exceptional customer service
• Experience with data entry and customer-facing software
• Strong analytical skills to identify and resolve customer issues
• Ability to work in a fast-paced environment and adapt to changing priorities
• Excellent communication and customer service skills
• Strong phone etiquette and ability to handle high-volume call centers
• Proficiency in English

Nice-to-haves

• Bilingual or multilingual proficiency, with fluency in multiple languages would be helpful, but not required
• Ability to work independently and as part of a team

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Flexible schedule