Wells Fargo - San Antonio, TX

posted 5 days ago

Full-time
San Antonio, TX
Credit Intermediation and Related Activities

About the position

Wells Fargo is seeking a Customer Service Representative in Small Business to provide exceptional support to customers regarding financial products and services. This role involves interacting with customers through various communication channels in a fast-paced environment, advocating for digital services, and managing risk by adhering to company policies and procedures.

Responsibilities

  • Support customers with inquiries or issues regarding financial products and services through various channels such as phone, text, chat, and video chat.
  • Interact with the customer service team and perform moderately complex customer support tasks.
  • Manage risk by following all policies and procedures and staying updated on changes.
  • Advocate for digital services such as online delivery of statements and eSign paperwork.
  • Receive direction from the customer service supervisor and escalate non-routine questions.

Requirements

  • 2+ years of Customer Service, Financial Services, or Contact Center experience, or equivalent demonstrated through work experience, training, military experience, or education.

Nice-to-haves

  • Ability to provide strong customer service while listening and resolving customer issues efficiently.
  • Ability to execute in a fast-paced, high-demand, metric-driven call center environment.
  • Excellent verbal, written, and interpersonal communication skills with integrity and professionalism.
  • Military experience resolving complex issues via written or verbal communication.
  • Ability to meet or exceed business goals and navigate multiple computer systems and applications.
  • Knowledge and experience of internet, mobile, and social media technology.
  • Industry experience in financial, mortgage, administrative, collections, or reporting areas.
  • Strong knowledge and understanding of bank policies, procedures, and systems.

Benefits

  • Competitive hourly wage starting at $21.75 per hour.
  • Paid training for 8 weeks.
  • Potential for shift differential pay.
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