Customer Service Representative Small Business

$45,240 - $45,240/Yr

Wells Fargo - San Antonio, TX

Full-time

San Antonio, TX

Credit Intermediation and Related Activities

About the position

Wells Fargo is seeking a Customer Service Representative in Small Business to provide exceptional support to customers regarding financial products and services. This role involves interacting with customers through various communication channels in a fast-paced environment, advocating for digital services, and managing risk by adhering to company policies and procedures.

Responsibilities

• Support customers with inquiries or issues regarding financial products and services through various channels such as phone, text, chat, and video chat.
• Interact with the customer service team and perform moderately complex customer support tasks.
• Manage risk by following all policies and procedures and staying updated on changes.
• Advocate for digital services such as online delivery of statements and eSign paperwork.
• Receive direction from the customer service supervisor and escalate non-routine questions.

Requirements

• 2+ years of Customer Service, Financial Services, or Contact Center experience, or equivalent demonstrated through work experience, training, military experience, or education.

Nice-to-haves

• Ability to provide strong customer service while listening and resolving customer issues efficiently.
• Ability to execute in a fast-paced, high-demand, metric-driven call center environment.
• Excellent verbal, written, and interpersonal communication skills with integrity and professionalism.
• Military experience resolving complex issues via written or verbal communication.
• Ability to meet or exceed business goals and navigate multiple computer systems and applications.
• Knowledge and experience of internet, mobile, and social media technology.
• Industry experience in financial, mortgage, administrative, collections, or reporting areas.
• Strong knowledge and understanding of bank policies, procedures, and systems.

Benefits

• Competitive hourly wage starting at $21.75 per hour.
• Paid training for 8 weeks.
• Potential for shift differential pay.