Customer Service Representative/Social Media

$41,600 - $52,000/Yr

Effective Search, Inc. - Naperville, IL

Full-time - Entry Level

Naperville, IL

About the position

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our clients, addressing inquiries, and resolving issues efficiently. This role requires strong communication skills and the ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide accurate information regarding products and services.
• Handle outbound calling to follow up on customer concerns or feedback.
• Process orders, returns, and exchanges while ensuring data entry accuracy.
• Maintain detailed records of customer interactions and transactions in our database.
• Analyze customer feedback to improve service delivery and client satisfaction.
• Assist with cash handling and ensure proper documentation of financial transactions.
• Collaborate with team members to enhance overall client services and support initiatives.
• Utilize office software and tools to streamline processes and improve efficiency.

Requirements

• 3 years of experience in a call center environment.
• 1 year of data entry experience.
• 2 years of cash handling experience.
• Strong communication skills.
• Proficient typing skills.

Nice-to-haves

• Multilingual abilities to enhance communication with diverse clients.
• Experience in social media marketing.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Flexible schedule