Customer Service Representative - Specialty Pharmacy

$35,360 - $71,032/Yr

CVS Health - Honolulu, HI

Full-time - Entry Level

Remote - Honolulu, HI

Health and Personal Care Retailers

About the position

The Customer Service Representative at CVS Health plays a crucial role in ensuring timely receipt of life-sustaining medication for Specialty pharmacy customers. This position involves working in an inbound call center, providing excellent customer service with empathy, and resolving patient inquiries related to prescription refills, order status, and insurance coverage. The role is based in Honolulu, HI, and requires a commitment to both in-office and work-from-home flexibility. The representative will be part of a high-energy culture focused on transforming health care to be more personal, convenient, and affordable.

Responsibilities

• Handle inbound calls from Specialty pharmacy customers regarding medication inquiries.
• Research and resolve issues related to prescription refills, order status, and insurance coverage.
• Provide excellent customer service with empathy and professionalism.
• Collaborate with pharmacy service team members to achieve common goals.
• Participate in a two-week training program and partner with a senior colleague for support.
• Utilize various computer applications to assist customers effectively.

Requirements

• One year of experience in a customer service role or one year of pharmacy experience.
• Six months of work experience with Windows-based applications such as Microsoft Office and email applications.
• Computer keyboarding experience, skills, and aptitude.

Nice-to-haves

• Six months of experience handling and resolving a high volume of complex customer needs over the phone.
• Healthcare work experience and familiarity with benefits, insurance, and prescriptions.
• Valid pharmacy technician license.

Benefits

• Medical, dental, and vision insurance coverage.
• 401(k) retirement savings plan.
• Employee Stock Purchase Plan for eligible employees.
• Fully-paid term life insurance plan for eligible employees.
• Short-term and long-term disability benefits.
• Well-being programs and education assistance.
• Free development courses.
• CVS store discount and discount programs with participating partners.
• Paid Time Off (PTO) and paid holidays.