Customer Service Representative - Stockton, CA

$52,000 - $58,240/Yr

CRH Americas - Stockton, CA

Full-time - Entry Level

Stockton, CA

1,001-5,000 employees

Nonmetallic Mineral Product Manufacturing

About the position

The Customer Service Representative (CSR) position at Oldcastle Infrastructure is focused on ensuring a strong customer experience by managing inbound calls, qualifying leads, and handling transactional inquiries efficiently. The role involves administrative duties, maintaining records, and providing timely responses to customer inquiries, all while supporting the operations of the department.

Responsibilities

• Develop a comprehensive understanding of Oldcastle products and systems to support customer requests.
• Perform administrative duties for all steps of the department.
• Answer incoming customer telephone calls in a courteous and professional manner.
• Support operations by organizing and implementing administrative systems.
• Keep timely and orderly records such as daily receipts, files, and employee records.
• Respond to and investigate customer inquiries, concerns, and issues via phone, fax, mail, and email.
• Perform administrative and accounting functions such as filing systems and reports needed for managers.
• Receive, record, and route customer concerns/changes appropriately.
• Answer customer inquiries and provide appropriate technical and/or product-related information.
• Contact customers to follow up on issues or orders.
• Obtain customer feedback information.
• Effectively communicate customer issues and concerns to internal staff members.
• Document all contacts, actions, and responses in the customer database.
• Organize and maintain the file system; file correspondence and other records.
• Maintain working knowledge of products and/or services.
• Prepare reports and correspondence as needed.
• Other duties may be assigned as needed.

Requirements

• High school diploma or equivalent.
• 2+ years related experience.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Strong organizational skills; able to manage priorities and workflow.
• Able to work independently and as a member of various teams.
• Versatile, flexible, and willing to work within constantly changing priorities.
• Able to perform diversified clerical functions and basic accounting procedures.

Nice-to-haves

• Experience in the construction industry is preferred.

Benefits

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A culture that values opportunity for growth, development, and internal promotion