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Robert Half - Escondido, CA
posted about 2 months ago
Full-time
Escondido, CA
Administrative and Support Services
About the position
The Customer Service Representative will provide efficient and accurate support during the tax season for a leading accounting firm in Escondido. The role focuses on addressing client queries related to tax filing, maintaining records, and ensuring smooth client service.
Responsibilities
- Support clients by providing helpful information, answering questions, and responding to complaints.
- Guide and advise customers regarding the tax preparation process.
- Maintain a detailed record of customer engagements, comments, complaints, and actions taken.
- Engage in customer service initiatives and strategies.
Requirements
- High school degree or equivalent; higher degree in a related field preferred.
- Prior experience in customer support roles, specifically in tax services.
- Exceptional communication skills, both verbal and written.
- Ability to multitask, prioritize, and handle periods of high volume.
- Knowledge of CRM systems and practices.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- Disability insurance
- 401(k) plan
