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Robert Half - Solana Beach, CA
posted about 2 months ago
Full-time - Entry Level
Solana Beach, CA
Administrative and Support Services
About the position
The Customer Service Representative (Tax Season Support) role at Robert Half involves providing exceptional support to clients during the busy tax season. The representative will address client inquiries, resolve discrepancies, and ensure overall client satisfaction while maintaining accurate records.
Responsibilities
- Answer customer inquiries about tax preparation services.
- Assist clients in resolving any discrepancies on their tax returns.
- Keep record of customer interactions and ensure client satisfaction.
- Organize and maintain client records during tax season.
Requirements
- High school diploma; further education is a plus.
- Proven customer support experience or experience as a client service representative.
- Familiarity with tax preparation is advantageous.
- Strong phone contact handling skills and active listening.
- Ability to work under stress during the busy tax season.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- Disability insurance
- 401(k) plan
