Customer Service Representative Team Lead - National Remote

$40,498 - $79,206/Yr

UnitedHealth Group - Phoenix, AZ

Full-time - Entry Level

Remote - Phoenix, AZ

Insurance Carriers and Related Activities

About the position

The Customer Service Representative Team Lead at Optum is responsible for managing incoming calls related to behavioral health services and Medicaid benefit plans in Salt Lake County. This full-time position requires flexibility in working hours and involves providing referrals, verifying Medicaid eligibility, and completing administrative tasks to support the Care Coordination team. The role emphasizes the importance of customer service and aims to improve health outcomes by connecting individuals with necessary resources.

Responsibilities

• Taking inbound calls
• Researching and providing referrals to providers/agencies in Salt Lake County for Medicaid eligible consumers over the phone
• Utilizing a computer database to verify Medicaid eligibility
• Offering additional information such as phone numbers or addresses to individuals who have contacted the wrong organization
• Completing additional administrative tasks as assigned that support the Care Coordination team

Requirements

• High School Diploma / GED
• Must be 18 years of age or older
• 2+ years of Customer Service experience in insurance, medical, behavioral health, or financial technology
• Familiarity with computer and Windows PC applications, with the ability to learn new and complex computer system applications
• Ability to work full-time, Sunday - Saturday; 8:00am - 11:00pm EST (October - March) and Monday - Friday 8:00am - 11:00pm EST (April - September), including flexibility to work occasional overtime

Nice-to-haves

• Familiarity working with Financial Health Technology

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution