Customer Service Representative Team Lead

$35,110 - $51,563/Yr

R1 RCM - Franklin, WI

Full-time - Entry Level

Franklin, WI

10,001+ employees

Professional, Scientific, and Technical Services

About the position

As a Customer Service Representative Team Lead at R1 RCM, you will oversee the daily operations of the Customer Service team responsible for patient check-ins at Ascension SE Wisconsin Hospital. This role involves managing performance metrics, ensuring high-quality customer service, and maintaining patient privacy and confidentiality standards. You will also be responsible for training and developing team members, fostering a positive departmental culture, and contributing to the overall patient experience.

Responsibilities

• Oversee the day-to-day performance metrics for Patient Experience Specialists.
• Ensure the team meets production standards, deadlines, and work schedules.
• Utilize departmental resources effectively, including human, physical, and technological resources.
• Assist with the selection, training, coaching, evaluation, counseling, and development of staff.
• Create and maintain a positive departmental culture to maximize team member morale and engagement.

Requirements

• High School Diploma or GED
• Excellent customer service experience

Benefits

• Competitive pay range of $16.88 - $24.79 per hour
• Opportunities for career growth and development
• Comprehensive benefits package