Customer Service Representative - TEB3

Signature Aviation Plc - Teterboro, NJ

Full-time - Entry Level

Teterboro, NJ

1,001-5,000 employees

Air Transportation

About the position

The Customer Service Representative (CSR) at Signature Aviation plays a crucial role in ensuring excellent customer service at the fixed base operation (FBO). This position involves interacting with customers and coworkers in a professional manner, handling concierge services, processing transactions, and maintaining a clean and welcoming environment. The CSR is expected to work collaboratively with the team to meet customer needs and uphold Signature's standards of service.

Responsibilities

• Provide a friendly welcome to all visitors at Signature.
• Collaborate with coworkers and customers to meet service needs.
• Address customer inquiries and concerns efficiently.
• Process customer purchases and fuel transactions accurately.
• Maintain knowledge of Signature's facilities and services.
• Replenish beverages and supplies as per facility standards.
• Conduct daily inspections for cleanliness and compliance.
• Provide concierge services such as hotel reservations and transportation arrangements.
• Assist pilots with airport and weather information.
• Help visitors with luggage and assist line service personnel as needed.
• Follow emergency response procedures during critical events.
• Recommend improvements to management regarding standards and practices.
• Exhibit a positive attitude and courtesy to all individuals.
• Comply with security protocols as dictated by Signature and the airport.
• Create accurate records of time worked and services performed.

Requirements

• High School diploma or GED required.
• Minimum age of 18 years.
• Valid state license required where applicable.
• Professional appearance is necessary.
• Ability to pass background checks and drug tests.
• Legally authorized to work in the country of employment.
• Ability to complete Signature's training programs successfully.
• Proficiency in computer operations and typing skills.
• Strong verbal and written English communication skills.
• Ability to work flexible schedules and in various weather conditions.
• Ability to perform simple arithmetic.

Nice-to-haves

• Three to six months of experience in aviation, FBO, hospitality, or customer service.
• Knowledge of radio procedures and protocols.

Benefits

• Medical/prescription drug, dental, and vision Insurance
• Health Savings Account
• Flexible Spending Accounts
• Life Insurance
• Disability Insurance
• 401(k)
• Critical Illness, Hospital Indemnity and Accident Insurance
• Identity Theft and Legal Services
• Paid time off
• Paid Maternity Leave
• Tuition reimbursement
• Training and Development
• Employee Assistance Program (EAP) & Perks