Customer Service Representative - Tech Support

ADP - El Paso, TX

Full-time - Entry Level

El Paso, TX

Professional, Scientific, and Technical Services

About the position

As a Technical Support Analyst at ADP, you will provide essential technical support for ADP products, assisting clients with hardware, software, and operating system issues. This role emphasizes customer service excellence in a metrics-driven call center environment, where you will troubleshoot and resolve client challenges while maintaining high satisfaction scores. The position offers opportunities for career advancement and is set within a culture that values inclusion and collaboration.

Responsibilities

• Assist clients with technical support, product upgrades, maintenance, and diagnostics.
• Troubleshoot, replicate, and develop creative solutions for client challenges, escalating to second-level support if needed.
• Serve as the Subject Matter Expert for industry-standard technology, including browser web support and user access issues.
• Liaise between Implementation, Client Services, Management, and Corporate Support to resolve high-impact challenges.

Requirements

• 1+ years of Customer Service experience.

Nice-to-haves

• Bilingual (English/Spanish)

Benefits

• Best-in-class benefits starting on Day 1
• Ongoing training, development, and mentorship opportunities
• Company-paid time off for volunteering
• Focus on mental health and well-being
• Opportunities for career growth in an agile environment