Sands Of Kahana - Las Vegas, NV
posted 2 days ago
- Entry Level
Las Vegas, NV
Accommodation
About the position
The position involves ensuring that all customer service calls are handled in a timely and professional manner. The role requires assisting a diverse range of callers, including homeowners, tenants, agents, property managers, and internal staff at Terra West. Responsibilities include responding to voicemails and emails appropriately or forwarding them to the correct department.
Responsibilities
- Handle all customer service calls in a timely and professional manner.
- Assist callers including homeowners, tenants, agents, property managers, and internal staff.
- Respond to voicemails and emails appropriately or forward them to the correct department.
- Perform basic computerized account maintenance activities, including detailing account notations.
- Identify and assess customers' needs and handle complaints with appropriate solutions.
- Follow up with customers to ensure satisfaction.
Requirements
- 1-3 years of customer service experience.
- High school diploma or equivalent.
- Ability to type 30+ words per minute.
- Must have a valid driver's license and reliable transportation.
Nice-to-haves
- Minimum 1 year of call center experience.
- Bi-lingual (Spanish) is a plus.
