Customer Service Representative - UniFirst

UniFirst - Winchester, VA

Full-time - Entry Level

Winchester, VA

10,001+ employees

Personal and Laundry Services

About the position

The Customer Service Representative at UniFirst plays a crucial role in delivering exceptional customer service by acting as a liaison between customers and the company. This position involves assisting customers with inquiries related to accounts, procedures, and services, while also performing accounts receivable duties and providing administrative support to the Sales Department. The role emphasizes continuous learning and professional development, with a focus on fostering a collaborative and diverse work environment.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services via telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties, including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process.
• Partner and provide administrative support to UniFirst's Sales Department.
• Perform basic data entry and other administrative duties.

Requirements

• 2 years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is highly encouraged.
• High School diploma or GED equivalent is recommended.
• Verbal and written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.
• Computer skills: proficient knowledge of Microsoft Office products (i.e., Outlook, Excel, Word, TEAMS, etc.).
• Time management and organizational skills with attention to detail.
• A collaborative, team-player capable of working independently.
• Problem solver in a dynamic environment.
• Comfortable performing basic mathematical skills (i.e., adding, subtracting, multiplying, dividing, etc.).
• Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods.

Benefits

• On-the-job training
• 401K with Company Match
• Profit Sharing
• Health Insurance
• Employee Assistance Program
• Life Insurance
• Paid Time Off
• Direct Payroll Deposit
• Tuition Reimbursement
• 30% Employee Discount
• Employee Referral Bonuses