Customer Service Representative - Vandalia

$42,000 - $52,000/Yr

JC Prime Insurance - Vandalia, OH

Full-time - Entry Level

Remote - Vandalia, OH

About the position

The Customer Service Representative at JC Prime Insurance is responsible for providing exceptional service to current and prospective clients, ensuring their insurance needs are met. This role involves active outreach, policy reviews, and assisting with claims, all while maintaining a competitive and supportive work environment.

Responsibilities

• Provide service to current customers.
• Perform policy reviews with current customers.
• Conduct active outreach to current and past customers, as well as individuals who have received quotes.
• Resolve underwriting and inspection issues that arise.
• Assist with filing and handling claims.
• Manage the pipeline through company-provided systems and follow up accordingly.
• Demonstrate competency and knowledge of new products and industry rules.

Requirements

• P&C or Personal Lines Insurance License is required.
• Ability to commute to the Waterville, OH location.
• Sales experience or a client-facing background is a plus.
• Proven track record of trustworthiness, dependability, and ethical behavior.
• Must be coachable.
• Excellent communication skills: written, verbal, and listening.
• Strong interpersonal communication skills.
• Motivated and determined.

Nice-to-haves

• Experience in sales or a client-facing role.

Benefits

• Paid time off
• Retirement plan
• Work from home
• Annual base salary + bonus opportunities
• Major medical options