Customer Service Representative Wanted

Siegel Group - Reno, NV

Full-time - Mid Level

Reno, NV

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Customer Service Representative at The Siegel Group serves as the first point of contact for residents and guests, playing a crucial role in creating a positive first impression. This position involves a variety of customer service tasks, including greeting customers, managing room bookings, and handling transactions, all while maintaining a friendly and professional demeanor.

Responsibilities

• Greet all customers in a friendly, positive manner as they enter the property.
• Answer phones quickly and courteously, within 3 rings.
• Knowledge of room openings and availability.
• Sell rooms to guests in person and on the telephone, including posting Craigslist ads daily.
• Accurately handle all cash and charge transactions.
• Make cash drops in the safe.
• Keep accurate records of vacant rooms and close out procedures including deposit slips and closing reports, as well as setting alarm.
• Take work orders from residents and process correctly in the system.
• Receive and distribute mail to residents.
• Maintain a clean and inviting office.
• Other duties as assigned.

Requirements

• HS Diploma or equivalent
• 6 months customer service experience
• Legally able to work within State and Federal guidelines.