Customer Service Representative - West Kentucky Propane Gas

Dcc Propane - Paducah, KY

Full-time

Paducah, KY

501-1,000 employees

Gasoline Stations and Fuel Dealers

About the position

The Customer Service Representative at DCC Propane, LLC is responsible for delivering exceptional customer service and acting as the primary liaison between customers and the service team. This role involves providing product and service information, resolving customer inquiries, and supporting service operations to ensure timely and efficient responses to customer needs. The position may also include upselling and light office administration tasks.

Responsibilities

• Provide exceptional customer service through phone and personal contact.
• Resolve or escalate customer inquiries and/or complaints as needed.
• Process counter transactions and document customer interactions.
• Process payments and maintain customer accounts.
• Assist with light collections or handle billing inquiries as assigned.
• Maintain strong data entry skills and attention to detail.
• Work effectively in a fast-paced environment.
• Provide resolution to gas and/or water service needs of customers.
• Determine that service requests are within the scope of work performed by the company.
• Maintain and manage parts inventory.
• Ensure all paperwork is complete and accurately submitted in a timely manner.
• Attend all safety meetings, training, and/or in-services.

Requirements

• High school diploma / GED is required.
• Minimum of 3 years of experience in an office environment preferred.
• Customer service or inside sales experience preferred.
• Ability to provide excellent customer service and build rapport with customers.
• Strong organizational and communication skills.
• Good phone skills and computer literacy (MS Office).
• Ability to work independently and manage time effectively.
• Dependable with a stable work history.
• Ability to follow verbal and written directions.
• Ability to maintain stability under pressure and be flexible.

Nice-to-haves

• Experience in the propane or water service industry.
• Knowledge of billing and collections processes.

Benefits

• Medical, Vision, and Dental plans for employees and their families.
• Supplemental insurance programs.
• 401(k) retirement plan with company match.
• Paid Time Off plus holidays.