Glovis Americaposted 11 months ago
Full-time • Entry Level
West Point, GA
Support Activities for Transportation

About the position

Join our dynamic team at Glovis America Inc. as a Customer Service Representative, where you will play a crucial role in coordinating all customer service and support activities. Our company, a leading third-party logistics provider, is dedicated to delivering exceptional service to our customers across the U.S., Canada, and Mexico. In this position, you will ensure a safe, healthy, accident-free, and productive work environment for all employees while managing various customer service tasks. You will be responsible for processing and logging yard sorts, receiving requests, and developing a systematic approach to logging these requests, including details such as purpose, lead, start and end times, and team members involved. Your role will also involve monitoring yard sort teams, ensuring quality work, and maintaining proper procedures and team wear among team members. In addition to these responsibilities, you will inspect the truck loading area and yard, ensuring cleanliness and reporting any spills or trash to the appropriate personnel. You will also be tasked with monitoring and troubleshooting IT problems, managing phone and email communications, and utilizing the Veles system to place vehicles on hold or release holds as needed. This position requires excellent interpersonal and communication skills, as you will be responding to customer queries and collaborating with team members to ensure smooth operations. At Glovis America, we value our employees and offer a supportive work environment with opportunities for growth and development. We provide on-the-job training and a comprehensive benefits package, including medical, dental, and vision insurance, life insurance, and a generous 401(k) matching program. Join us in our mission to exceed customer expectations and deliver quality service in the logistics industry.

Responsibilities

  • Process and log yard sorts
  • Receive yard sort requests
  • Develop system for logging requests, including purpose, lead, start and end times, as well as sort team members
  • Log sorts onto computer, including start and end times
  • Find Veles data as requested by operations
  • Report results via email or spreadsheet
  • Visually monitor yard sort teams and quality of work and number of participants
  • Observe proper procedures and team wear of all sort team members
  • Inspect the truck loading area and yard
  • Log inspection results in logbook
  • Perform light clean up (pick up small trash) when easily accomplished
  • Notify Customer Service Manager and Facilities Maintenance of a spill
  • Monitor and troubleshoot IT problems
  • Use Veles to place vehicles on hold, or release holds as requested

Requirements

  • High School Diploma or GED preferred
  • Knowledge of VELES system is a plus
  • Valid Driver's License
  • Ability to work effectively in group/team settings
  • Ability to respond to customer queries
  • Interpersonal and communication skills
  • Knowledge of MS Office applications, including Excel
  • Knowledge of customer service and support regulations and compliance standards
  • Excellent written and oral communication skills
  • Versatility, flexibility, and a willingness to work within changing priorities with enthusiasm

Nice-to-haves

  • Experience in customer service roles
  • Familiarity with logistics or supply chain management

Benefits

  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • On-the-job training
  • 14 paid Company Holidays
  • 80 Hours of Vacation
  • 40 Hours of Sick
  • Generous 401K Match
  • Eligible Tuition Reimbursement
  • Eligible for Auto Allowance of $125 per Month
  • Eligible for Wellness Reimbursement of up to $50.00 Per Month
  • Eligible to Receive Referral Bonuses
  • Team Wear Including Safety Shoes
  • Weekly Perfect Attendance Award
  • Eligible for Discretionary Bonus Annually
  • Years of Service Awards
  • Frequent Employee Appreciation Events
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service