Customer Service Representative - Wholesale

$36,400 - $41,600/Yr

Russell Tobin - Port Washington, NY

Full-time - Entry Level

Remote - Port Washington, NY

Administrative and Support Services

About the position

The Customer Care Representative at Russell Tobin's client, a leading manufacturing company, is responsible for handling calls from new and existing business clients. This role focuses on providing efficient and effective customer service, addressing various requests, resolving complaints, and ensuring customer satisfaction. The representative will utilize their knowledge of the company's products and services to support clients and retain business.

Responsibilities

• Answers incoming calls and processes orders.
• Resolves customer complaints, troubleshoots issues to determine best path for resolution.
• Correctly documents customer interactions and tracks call types.
• Maintains support service levels and upholds client's Customer Service standards.
• Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
• Takes inbound phone calls for up to 90% of assigned shift.
• Performs all other duties as assigned.

Requirements

• High school diploma
• 1+ year(s) of experience working in customer service, hospitality or call center environment
• Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
• Strong verbal and written communication skills
• Demonstrated listening and comprehension skills
• A clear team player with strong interpersonal skills
• Ability to maintain composure when dealing with difficult customer situations
• Excellent time management skills - must be able to prioritize tasks efficiently
• Strong PC skills including MS Office; Word and Excel
• Ability to navigate information systems and internet.

Nice-to-haves

• Higher education degree
• Previous experience using SAP
• Bilingual French.

Benefits

• Comprehensive healthcare coverage (medical, dental, and vision plans)
• Supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity)
• 401(k)-retirement savings
• Life & disability insurance
• Employee assistance program
• Identity theft protection
• Legal support
• Auto and home insurance
• Pet insurance
• Employee discounts with some preferred vendors.