Wilbur-Ellis - Denver, CO
posted about 2 months ago
The Customer Service Representative with Warehouse Responsibilities at Wilbur-Ellis Company plays a crucial role in ensuring excellent service and overall customer satisfaction. This position is designed for individuals who are customer-focused, detail-oriented, and proficient with computers and Windows applications. The representative will provide administrative clerical support and act as a key team member in the interactions between customers, the field sales team, and operations support. The role requires flexibility to work in both office and warehouse settings, adapting to varying day-to-day responsibilities. The candidate will be responsible for order processing, inventory management, and assisting with electronic order entry using JD Edwards Enterprise Resource Planning (ERP) software. This position is integral to maintaining smooth operations and requires proactive problem-solving skills to identify issues and implement solutions effectively. In addition to clerical tasks, the representative will handle customer inquiries, process and fulfill orders, and ensure timely and accurate delivery. The role also involves collaboration with the sales team to manage accounts receivable and payable, as well as preparing standard and custom reports as requested by management. The ideal candidate will possess strong interpersonal and communication skills, enabling them to maintain positive relationships with customers and colleagues. A positive attitude and a growth mindset are essential, as is the ability to multi-task and prioritize assignments in a fast-paced environment. This position offers a unique opportunity to grow within a reputable company that values its employees and fosters a people-first work environment.