Bar Harbor Bank & Trust - Woodstock, VT
posted 2 months ago
Full-time - Entry Level
Woodstock, VT
Credit Intermediation and Related Activities
About the position
The Customer Service Representative at Bar Harbor Bank & Trust plays a vital role as the first point of contact for customers, assisting them with their financial needs and building trusted relationships. This position is essential for the bank's success, as it focuses on providing exceptional customer service and contributing to the overall goals of the branch. The role requires a collaborative and engaging approach in a fast-paced environment, with a commitment to community growth and customer satisfaction.
Responsibilities
- Assist customers in identifying their financial needs and recommend additional products and services.
- Recognize and seize opportunities to make referrals for loans, trusts, investments, insurance, and other services offered by the bank.
- Gain an understanding of the banking industry and contribute toward meeting branch goals in deposits and loans.
- Build trusting relationships with individuals in the communities served.
- Participate in and advocate for community growth and prosperity.
- Process transactions for customers in a prompt, efficient, courteous, and professional manner.
- Provide exceptional customer service, reach effective resolutions, and follow through with customers for all inquiries.
Requirements
- High School diploma or equivalent education required.
- Experience in customer service is essential.
- Working knowledge of Windows is necessary.
Benefits
- Competitive pay
- Referral incentives
- Employee stock purchase plan
- Medical, dental, vision, and life insurance plans
- Paid holidays
- 401(k) plan
- Paid time off
- Wellness program
- Continuing education benefits
