Customer Service Representative

Hawthorne Global Aviati - Wheeling, IL

Full-time - Entry Level

Wheeling, IL

About the position

The Customer Service Representative role at Hawthorne involves providing exceptional customer service in the business aviation industry. This position is crucial for ensuring a positive customer experience by assisting with inquiries, coordinating services, and educating customers about pricing and programs.

Responsibilities

• Provide assistance to customers with questions and concerns.
• Assist customers with hotel reservations and directions to local attractions.
• Coordinate aircraft services such as fuel and hangar storage.
• Communicate effectively with team members via radio and other means.
• Engage proactively with customers to ensure a positive experience.
• Educate customers on pricing and programs.
• Process customer invoices.

Requirements

• Minimum 2 years customer service experience.
• High School Diploma or General Education Degree (GED).
• Polished and professional demeanor.
• Team player with a collaborative attitude.
• Ability to thrive in a customer-centric and safety-first culture.
• Excellent interpersonal and verbal communication skills.
• Good working knowledge of MS Word and MS Excel.