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Customer Service Representative
$52,000 - $52,000/Yr
Control Products - East Hanover, NJ
posted 2 months ago
Part-time - Mid Level
East Hanover, NJ
Wood Product Manufacturing
About the position
The Customer Service Representative at Control Products, Inc. is responsible for managing customer inquiries, supporting sales processes, and enhancing customer satisfaction in a technical or manufacturing environment. This part-time role requires effective communication and order management skills, with a focus on providing timely updates to customers regarding their orders and inquiries.
Responsibilities
- Field inquiries from customers and potential customers, including literature requests, price/delivery quotes, open order status, change orders, and expedites.
- Manage order processing, including accurate entry, tracking, and updating of order status within the ERP system.
- Perform other ERP functions, including product updates, RMA processing, and invoicing.
- Follow up with customers on orders, backorders, or pending inquiries to provide timely updates, working closely with production control coordinators.
Requirements
- High school diploma required; an associate's degree in Business, Engineering Technology, or a related field is a plus.
- 2+ years in customer service roles, preferably within a technical or manufacturing environment.
- Experience with ERP and CRM software required; Excel experience a plus.
Nice-to-haves
- Experience in a technical or manufacturing environment is preferred.
Benefits
- Profit sharing
- Paid training
- Paid holidays
- Health insurance
- Dental insurance
- 401(k)
- Paid time off
- On-the-job training
- Vision insurance
- 401(k) matching
- Flexible schedule
