Customer Service Representative

$42,000 - $54,000/Yr

Halo Management Group - Brentwood, TN

Full-time - Entry Level

Brentwood, TN

Professional, Scientific, and Technical Services

About the position

The Customer Service Representative at Halo Management Group will serve as an advocate for consumers, focusing on enhancing customer service standards through effective communication and relationship management. This role involves following up with customers to address inquiries, troubleshoot issues, and promote services without the need for cold calling or lead generation.

Responsibilities

• Use a generated lead list to follow up with prospective customers and address their product, service, or account inquiries
• Establish and maintain relationships with customers by displaying a positive, empathetic, and professional demeanor at all times
• Participate in classroom style learning, role playing, and completing product knowledge exercises
• Manage accounts and help develop new outreach initiatives once initial training is completed
• Implement and enforce compliance policies and procedures
• Work with customer service and sales departments to promote client's products as well as follow up with a generated lead list provided by the client specifically

Requirements

• Bachelor degree preferred, but not required
• At least 1-2 years of customer service or sales experience
• At least 1-2 years of successfully working in a collaborative, team-oriented environment
• Ability to quickly learn and adapt when new products are released or compliance policies have been updated
• Must be able to use Microsoft Excel and Word in order to properly track and manage orders
• Thrive in a fast-paced, multi-tasking environment

Benefits

• Full-time position
• Salary range of $42,000.00 - $54,000.00 per year