customer service representative

$30,160 - $31,200/Yr

Randstad - Dallas, TX

Full-time - Entry Level

Onsite - Dallas, TX

Administrative and Support Services

About the position

Randstad is seeking customer service representatives for a 3rd party call center located near Parkland Hospital in Dallas, Texas. This role involves handling inbound calls and providing excellent customer service. The position is entry-level and offers paid training, with a focus on managing a high volume of calls in a fast-paced environment.

Responsibilities

• Answering inbound calls only
• Manage large amounts of incoming calls
• Handle sensitive customer data

Requirements

• High school diploma or equivalent
• Entry level experience
• Good communication skills
• Ability to use multiple systems and multi-task in a fast-paced environment

Nice-to-haves

• Previous call center experience
• Previous phone and internet experience
• Active listening skills
• Telephone etiquette
• Empathy
• Typing skills
• Basic software skills
• Customer relations
• Client service

Benefits

• Health insurance
• 401K contribution
• Incentive and recognition program
• Paid training