Customer Service Representative

$41,600 - $52,000/Yr

R.A. Nichols Plumbing, Heating, Cooling, & Drain Cleaning LLC - Helmetta, NJ

Part-time,Full-time - Entry Level

Helmetta, NJ

About the position

The Customer Service Representative role at R.A. Nichols offers an opportunity to join a growing team in Helmetta, NJ. This position focuses on providing excellent customer relations, particularly in plumbing and HVAC services. The company values training and growth, making it an ideal environment for individuals looking to advance their careers.

Responsibilities

• Provide exceptional customer service to clients.
• Assist customers with inquiries related to plumbing and HVAC services.
• Utilize Service Titan for dispatching and scheduling (preferred).
• Maintain a professional and friendly demeanor in all interactions.
• Support the team in achieving customer satisfaction and retention.

Requirements

• Strong background in customer relations.
• Familiarity with basic components of plumbing and HVAC services.
• Experience in an office setting (3 years preferred).
• Experience with Service Titan dispatching (1 year preferred).
• Ability to relocate to Helmetta, NJ before starting work.

Nice-to-haves

• Knowledge of Service Titan dispatching.

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance