Customer Service Representative

$31,200 - $33,280/Yr

Acosta Group - Saint Louis, MO

Full-time - Entry Level

Saint Louis, MO

About the position

The Internal Customer Service Representative role at Premium involves providing essential support to field associates in a contact center environment. This position focuses on ensuring customer satisfaction through effective communication and problem-solving, while also maintaining accurate records of interactions and compliance checks.

Responsibilities

• Provide support to in-store team members through incoming calls, offering clear resolutions, escalations, and assistance with service order questions, job instructions, and system access.
• Deliver step-by-step technical and merchandising support over the phone to ensure smooth operations.
• Ensure customer satisfaction with professionalism, positivity, and accurate, timely support.
• Execute outbound calls to verify in-store compliance and review photos for quality checks.
• Document and report all activity through Premium's online tracking system to maintain accurate records.

Requirements

• High school diploma or equivalent required, with strong English reading and writing skills.
• Experience in office or call center environments. Exposure to retail merchandising, consumer packaged goods, or consumer electronics is an asset.
• Exceptional customer service skills, paired with strong problem-solving abilities, communication to effectively collaborate and resolve issues.
• Strong soft skills, including teamwork, adaptability, time management, and critical thinking.
• Computer skills, including exposure to Microsoft Office Suite.

Benefits

• Great team culture with fun internal events like Bring Your Dog to Work Day.
• Training provided to elevate skills and expertise.
• Opportunities for career advancement and promotion from within.