Customer Service Representative

$33,280 - $33,280/Yr

Arco Ampm - Vista, CA

Part-time,Full-time - Entry Level

Vista, CA

501-1,000 employees

Gasoline Stations and Fuel Dealers

About the position

The Customer Service Representative at ARCO | AMPM is responsible for providing excellent customer service in a fast-paced retail environment. This role involves handling transactions, resolving customer complaints, and maintaining a clean and organized store. The representative will also assist with stocking shelves and ensuring a positive shopping experience for customers.

Responsibilities

• Issue receipts, refunds, credits, or changes due to customers.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Greet customers entering establishments.
• Maintain clean and orderly checkout areas.
• Establish or identify prices of goods, tabulate bills using calculators, cash registers, or optical price scanners.
• Calculate total payments received during a time period, and reconcile this with total sales.
• Compute and record totals of transactions.
• Accept EBT and Coupons as applicable.
• Resolve customer complaints.
• Sell Lottery and Lotto tickets and other items to customers.
• Keep periodic balance sheets of amounts and numbers of transactions.
• Sort and count currency and coins.
• Process merchandise returns and exchanges.
• Answer customers' questions, and provide information on procedures or policies.
• Pay some invoices by cash from POS.
• Request information or assistance using paging systems.
• Stock shelves, and mark prices on shelves and items.
• Compile and maintain non-monetary reports and records.
• Offer customers carry-out service at the completion of transactions as needed.
• Maintain clean and orderly stations, including servicing and cleaning public restrooms, cleaning windows and countertops, vacuuming, sweeping and mopping floors, and organizing shelves.
• Maintain and refill the outside washing dispensers.
• Ensure satisfactory customer service by greeting customers and assisting them with any needs or questions.
• Assist with fueling tanks if needed.
• Identify transaction mistakes when debits and credits do not balance.
• Perform other duties as assigned by the Store Manager.

Requirements

• 1-2 years of related experience and/or training in customer service or retail.
• Valid Food Handler Certification (preferred).
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees.
• Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Knowledge of cash register and scanner.

Nice-to-haves

• Experience in retail, convenience store, food service, and customer service.
• Good time management skills.
• Excellent written and communication skills.

Benefits

• 401(k)
• Flexible schedule
• Paid holidays
• Paid time off