Customer Service Representative

$36,400 - $38,480/Yr

SkillsetGroup - Irvine, CA

Full-time - Entry Level

Irvine, CA

Administrative and Support Services

About the position

The Customer Service Representative (CSR) will serve as a key point of contact for customers, providing essential product and service information, addressing inquiries, and resolving issues efficiently. This role is crucial in maintaining customer satisfaction and ensuring smooth operations within the company.

Responsibilities

• Act as a liaison between the company and customers.
• Provide product and service information to customers.
• Answer customer questions and resolve issues promptly.
• Schedule and dispatch appointments for technicians.
• Maintain accurate records of customer interactions.

Requirements

• 1 year of clerical or customer service experience in a professional setting preferred.
• Good Excel skills are required.
• Ability to communicate effectively in English; Spanish is preferred.

Nice-to-haves

• Experience in scheduling or dispatching appointments.
• Familiarity with customer service software.

Benefits

• Health insurance