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Customer Service Representative
Advanced Capital - Norristown, PA
posted 2 months ago
About the position
The Customer Service Representative at Advanced Capital is responsible for delivering exceptional customer service and driving sales by presenting products and services directly to consumers. This role involves building strong relationships with customers, inputting order details into the POS system, and staying updated on promotions to effectively communicate with customers. The position emphasizes a positive and inclusive work environment, fostering collaboration and growth among team members.
Responsibilities
- Present our client's products and services directly to consumers in a confident, compelling manner to drive sales.
- Build strong relationships with customers throughout the sales process by actively listening to their needs and providing tailored solutions.
- Input customer information, order details, and sales contracts into our POS system.
- Stay updated on the latest promotions and deals to communicate them to customers during sales interactions effectively.
- Attend virtual and onsite training sessions alongside fellow Customer Service Representatives to hone in on customer service and sales techniques.
Requirements
- High school diploma or GED is required
- Experience in customer service, sales, client relations or a related field
- Strong public speaking skills and the ability to interact confidently with customers, clients and teammates
- Solution-oriented mindset and resilience in overcoming challenges
- Exceptional time management and organizational skills
- The ability to work flexible hours, including evenings and weekends as needed.
Benefits
- Health insurance
- Dental insurance
- Paid time off
- Vision insurance
