Customer Service Representative

$39,520 - $39,520/Yr

Waterway Carwash - Aurora, OH

Full-time - Entry Level

Aurora, OH

About the position

Waterway is hiring Customer Service Representatives at the Pepper Pike location to provide outstanding service to customers, ensuring their needs are met during their visit. The role involves selling car wash services, memberships, and store items while maintaining a positive work environment. The position offers job flexibility, a clear path to promotion, and various perks and bonuses.

Responsibilities

• Provide excellent and timely customer service to create a pleasant experience for customers.
• Pro-actively greet customers entering the convenience store, pay terminal area, or fuel pumps and be responsive to their needs.
• Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals for the location.
• Identify customer needs and present complimentary solutions for car washes.
• Identify customer wash frequency and needs, effectively present options and the benefits and value of Clean Car Club memberships.
• Enthusiastically offer additional purchase options of retail merchandise or services in the convenience store.
• Maintain a safe, clean and organized environment to ensure a positive visit for every customer.
• Keep convenience store merchandise stocked and organized, displays clean and well presented.
• Take inventory of merchandise levels as directed by store management.
• Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately.
• Effectively use all transaction technology including tablets, payment terminals, and other point-of-sale technology.
• Follow Waterway policies, procedures, guidance, and instructions, including those related to safety.
• Perform various administrative tasks, such as making bank deposits or delivering supplies from other stores.
• Perform various transactional functions to meet customer demand and store staffing needs.

Requirements

• 6 months work experience in customer service, retail, or sales strongly preferred.
• Current and valid drivers' license.
• Professional demeanor, behavior, and appearance in accordance with company policy.
• Ability to perform all essential functions safely without endangering oneself or others.
• Ability to comply with local/State health code requirements for soda fountain and food service/sales.
• Meet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable).
• Ability to complete all required trainings/certifications required to perform any of the required functions.

Nice-to-haves

• Experience in a fast-paced environment.
• Ability to work irregular hours including weekends and holidays.

Benefits

• Flexible scheduling - Evening and Weekend shifts available.
• Tuition Assistance Program - up to $4,000 a year!
• Free Car Washes and Gas Discounts.
• Referral Bonus program.
• Advancement, Promotion, & Cross-Training Opportunities.