Customer Service Representative

$37,440 - $41,600/Yr

Nearu - Durham, NC

Part-time - Entry Level

Durham, NC

About the position

PlumbV, a NearU Company, is seeking a full-time Customer Service Representative to join their team in Durham, NC. This role is focused on providing exceptional customer service in a fast-paced environment, assisting customers with their plumbing needs, and supporting technicians in the field. The company emphasizes employee development, work-life balance, and offers competitive pay and benefits.

Responsibilities

• Answer inbound customer calls in a fast-paced environment.
• Make outbound calls to customers to schedule service, maintenance, and collect payments for new maintenance agreements.
• Understand customers' urgent plumbing needs.
• Assist technicians in the field with technical difficulties and inform customers of arrival times.
• Manage administrative tasks such as setting up job folders and handling commercial warranty tasks.
• Maintain and update the customer database with accurate information.
• Attend training sessions for professional growth.
• Perform other duties as assigned by the manager.

Requirements

• 1+ year customer service/call center experience.
• Exceptional and positive communication skills.
• Experience in Microsoft Suite.
• Good listening skills.
• Ability to multitask and work under pressure.
• Customer service experience.

Nice-to-haves

• Experience with Service Titan is a plus but not required.
• Enjoy a positive work environment.
• Patience.

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid holidays
• Paid time off