Customer Service Representative

$39,000 - $39,000/Yr

Deutsche Post DHL Group - Palmetto, GA

Full-time - Entry Level

Palmetto, GA

501-1,000 employees

Couriers and Messengers

About the position

The Customer Service Representative at DHL Supply Chain plays a crucial role in processing orders and addressing customer needs. This position involves resolving product or service issues, maintaining customer records, and assisting with order management, all while contributing to a positive customer experience in one of the world's leading logistics companies.

Responsibilities

• Resolve product or service problems by clarifying customer complaints and determining the cause of the problem.
• Select and explain the best solution to solve customer issues and expedite corrections or adjustments.
• Follow up with customers to ensure resolution of their issues.
• Maintain customer records and update account information as necessary.
• Process customer adjustments to maintain financial accounts.
• Prepare product or service reports by collecting and analyzing customer information.
• Assist with order and product management tasks.
• Perform other duties as assigned.

Requirements

• High School Diploma or Equivalent.
• 0-12 months of system, data entry or reporting experience.
• 0-12 months of warehouse experience, preferred.

Benefits

• Affordable medical, dental, and vision coverages offered on your 30th day.
• Paid vacation and holidays.
• 401(k) with generous company match.
• Tuition reimbursement program.
• Excellent training and career advancement opportunities.