Customer Service Representative

Raining Rose - Cedar Rapids, IA

Full-time - Entry Level

Cedar Rapids, IA

51-100 employees

Chemical Manufacturing

About the position

The Customer Service Representative Level 1 at Raining Rose Promos is responsible for ensuring that distributors have an exceptional ordering experience. This role emphasizes the importance of customer service, as clients choose Raining Rose for its award-winning service. The ideal candidate should possess a positive attitude, clear communication skills, and attention to detail, enabling them to handle customer inquiries and order processing effectively.

Responsibilities

• Display and promote company values (ASPIRE: Attitude, Safety, Passion, Integrity, Relationship and Evolve).
• Answer phones, maintaining Orange Vibe energy during calls.
• Respond to customer correspondence clearly and completely, with appropriate attention to urgency and priority.
• Accept and process sample requests.
• Respond to customer questions about inventory, product features, shipping, and catalog pricing.
• Consistently display ownership of customer orders, including reaching out for missing information and updating orders as needed.
• Reach out for art and proof approvals and internally proof orders for errors.
• Communicate timely on inventory or other order issues to prevent problems for customers.
• Use discretion to involve a Sales Representative or Customer Support Manager to resolve complaints or manage large projects.
• Understand and comply with the company’s Good Manufacturing Practices and Safe Practices.
• Regular attendance is an essential function of this position.
• Perform other duties as assigned.

Requirements

• Outstanding customer service skills.
• Strong written and verbal communication skills with a professional demeanor.
• Ability to work both independently and as part of a team.
• Creative and innovative thinking.
• Ability to work in a fast-paced, rapidly changing, and regulated environment.
• Well-developed interpersonal skills for feedback and issue resolution.
• Detail-oriented with effective time management skills.
• Ability to prioritize tasks and ask for help when needed.
• Exhibit good judgment in decision-making for the team, company, and customers.
• Ability to work effectively across departmental teams.
• Ability to use or learn new technical systems for communication and order entry.

Nice-to-haves

• Associates degree in a relatable field preferred.
• Experience with ERP software preferred.
• Knowledge of functional business processes preferred.

Benefits

• Health insurance coverage.
• Paid time off.
• Professional development opportunities.