Customer Service Representative

$31,200 - $31,200/Yr

Yourtown Health - Barnesville, GA

Full-time - Entry Level

Barnesville, GA

Ambulatory Health Care Services

About the position

YourTown Health is seeking a full-time Customer Service Representative to join our Family Practice Office in Barnesville, GA. This role is essential for ensuring a smooth patient experience by managing patient scheduling, registration, and information verification, while also maintaining efficient clinic operations.

Responsibilities

• Answer phones promptly and courteously, route calls, and take messages.
• Receive patients and make appointments.
• Obtain and verify patient data including address, insurance coverage, employment status, etc. according to clinic procedures.
• Maintain smooth patient flow throughout the clinic and ensure that patients are called in order.
• Advise patients if there will be a delay in service and provide continual feedback to patients concerning appointment time.
• Scan all required patient financial and clinical information into the Electronic Medical Record (EMR).
• Maintain an inventory of supplies and equipment for the front office.
• Responsible for collecting and balancing patient revenue each day.
• Request health records from patients' previous health care providers.

Requirements

• High School Diploma or GED required.
• 1+ years of customer service experience required.
• 1+ years of experience working in an outpatient medical practice preferred.
• Excellent interpersonal skills required.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance